GE Refrigerator Water Dispenser Not Working (Why & What To Do) (2023)

It’s frustrating to find your GE refrigerator water dispenser not working, primarily if you use it daily. The issue also might stump you if you’ve recently used it without a problem. So, what gives?

Your GE refrigerator water dispenser likely isn’t working because it wasn’t installed correctly, there is an issue with the filters, or the water tank might be frozen. In addition, there could be a problem with the water inlet valve or your water pressure is too low.

Properly maintaining your water dispenser ensures longevity for your unit. Therefore, you should change the filter every six months and ensure you keep the refrigerator at optimal temperatures.

GE Refrigerator Water Dispenser Not Working (Why & What To Do) (1)

While it’s undoubtedly bothersome to experience a water dispenser that isn’t working, we’ll cover several reasons why you’re experiencing this issue. In addition, we’ll cover the best ways to fix it, whether on your own or with the help of a service technician.

Quick Navigation

  • Troubleshooting GE Fridge Water Dispenser Problems
    • It’s a New Installation
    • Problems with the Filter(s)
    • The Water Tank Could Be Frozen?
    • The Water Tube in the Door is Frozen
    • Water Inlet Valve is Having Problems
    • Low Water Pressure?
    • The Control Board Needs To Be Checked Or Replaced
    • Need to fix the dispenser switch or door switch
  • Water Dispenser Isn’t Cold
  • Water Dispenser Won’t Stop At All
  • It Keeps Freezing?
  • Dispenser is Leaking?
  • How To Reset Water Filter/Dispenser
  • Proper Maintenance is Key
  • Related Posts
    • How To Stop Samsung Refrigerator From Freezing Your Food
    • Amana Refrigerator Not Cooling (Troubleshooting Guide)
  • FAQ
    • How to reset the water dispenser?
    • How to unlock the water dispenser?
    • Should I change my filter?
  • Conclusion

Troubleshooting GE Fridge Water Dispenser Problems

While having a faulty water dispenser is a nuisance, there are several troubleshooting solutions you can utilize to ensure your unit is working correctly. Occasionally, you’ll realize it’s an easy fix, while you’re left scratching your head other times.

But let’s start with why your water dispenser is not working on your GE refrigerator.

It’s a New Installation

If your refrigerator has been newly installed, you want to ensure the water line to your fridge is turned on. Occasionally, something isn’t put in the correct place during installation and causes an issue.

In addition, you should check if the saddle valve that connects the water line to your fridge is open.

If those troubleshooting options don’t fix the issue, you should ensure you have held the refrigerator cradle down for at least two or three minutes, which allows the water reservoir to fill up.

Also, if the refrigerator doors were removed, you want to double-check the door wiring harness is properly plugged in. You can confirm the location of the door wiring harness in your owner’s manual.

Finally, you should ensure the water reservoir is appropriately filled with water. Occasionally, trapped air in the water pipe could prevent a sufficient amount of water.

Problems with the Filter(s)

If your water filter is clogged or you are experiencing other problems, you will have trouble with the water dispenser. If you have not replaced the filter in the past six months, that should be your first step of action.

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It’s best to replace the water filter twice a year to ensure a steady water flow and excellent water quality. If you are unsure how to replace your water filter, you should check your manual or watch the YouTube video below that discusses the replacement process.

If you replace the filter and still have problems, air could be trapped inside the water system. Instead, you’ll want to press the dispenser cradle for five minutes to release the trapped air.

The Water Tank Could Be Frozen?

Another issue you may have is the water tank in your fridge could be frozen. To check for this, remove the vegetable bins and ensure the water tank is not cracked or frozen. While you can’t see the water in the tank, you can determine whether there is damage to it.

In addition, if there is a crack in your water tank, you’ll find water pooling onto the fresh food floor. You will have to contact a professional to help with this issue.

Your fridge’s water tank can freeze due to a low food load in the fresh food area, or you have loaded the food in a manner that prevents circulation. When you overstock your fridge, air circulation can become blocked, preventing your refrigerator from cooling properly.

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You may also experience frozen items when they are placed directly underneath the temperature control unit. To prevent this issue, you should store items on the side of your refrigerator.

This YouTube video details how to properly load your refrigerator and discusses the importance of loading it ⅓ to ½ full to ensure it operates correctly. Also, if your temperature controls are too cold, your water tank may freeze.

The Water Tube in the Door is Frozen

If your GE refrigerator water dispenser is not working, the water tube in the door may be frozen.

You can determine whether the water tube in the door is frozen by disconnecting the tube on the bottom of the door and blowing air through it. If you cannot blow air through it, your water tube is likely frozen.

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You will need to thaw out the tube and double-check your freezer is set at the ideal temperature. When a freezer is too cold, like below 0°, you are more likely to freeze the water line.

Water Inlet Valve is Having Problems

One of the most common reasons a water dispenser isn’t working is a problem with the water inlet valve. The water inlet valve is responsible for supplying water to the dispenser; if there is an issue, the valve cannot open properly.

Water valves must operate with at least 20psi, which stands for pounds per square inch, a unit of measurement for measuring pressure. However, if your refrigerator is not running with enough pressure, the water inlet valve will experience problems.

(Video) Troubleshooting Water Dispenser Issues

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You will want to check the pressure to ensure it’s correct before determining whether it must be replaced.

This YouTube video covers the steps for checking the water valve’s pressure on your refrigerator.

Low Water Pressure?

If you do not have a sufficient water pressure supply, you cannot correctly dispense water from your LG refrigerator. Similar to the issues with the water inlet valve, you must have a 20psi to dispense water properly. You will want to check your hose connection to ensure there is not an issue with the flow of water.

The Control Board Needs To Be Checked Or Replaced

Another common issue you’ll find when the water dispenser isn’t working properly is an issue with your LG refrigerator’s control board. The control board operates most of the dispenser’s functions, so you can’t get water if there’s an issue.

A faulty control board will prevent power from getting to the water dispenser, so you’ll want to test the different parts to determine whether there’s an issue with a single part or the entire dispenser system.

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Here are the steps for checking your control board:

  1. Ensure the child lock feature is not enabled on the control board
  2. Unplug the refrigerator to rest the control
  3. Double-check that the water is turned on in your fridge
  4. If you are still experiencing issues, contact GE for additional assistance

Need to fix the dispenser switch or door switch

The dispenser switch on your GE refrigerator sends power to the water dispenser, so if there is a defect, you cannot dispense water. Instead, you will need to use a multimeter, an electronic measuring instrument, on each dispenser switch to determine if it has continuity.

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In addition, you should check whether there is an issue with the door switch, which is responsible for turning off the water and ice dispenser when you open the refrigerator door. You can use your multimeter to determine whether the door switch is defective, and you will need to replace it if there is no continuity.

Water Dispenser Isn’t Cold

There are various reasons why your water dispenser isn’t cold, including if it was recently installed. For example, it takes 24 hours for the water to chill after installation properly.

Also, if the dispenser tank has been emptied, you must wait 24 hours for it to cool down. Some older models have larger reservoirs, while newer models hold less. If you constantly deplete the water reserve, you will find it is not as cold as you would like.

In addition, some models don’t provide chilled water, including Hotpoint models built in 2003 and beyond.

Here are a few ways you can ensure the water dispenser stays cold:

(Video) GE Refrigerator Repair - Door Does Not Dispense Water - Saddle Tapping Valve Troubleshooting

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  1. Make the fresh-food section cooler on the refrigerator, which will help cool down the water coming from the dispenser.
  2. Ensure the circuit breaker isn’t tripped, which can affect your water dispenser.
  3. Check to see if the refrigerator’s temperature limiter was tripped. The cold and hot power switches are on the back of your dispenser. Ensure the dispenser is in the I (on) position and wait at least 30 minutes before checking the water’s temperature.
  4. Ensure there is no tear in your fridge’s gasket, which can affect the internal temperature.
  5. If you constantly open your refrigerator, it will cause the compressor not to work effectively and produce warmer water from the water dispenser.

Water Dispenser Won’t Stop At All

If you’ve used the water dispenser on your fridge, only for it to pour out water continuously, you know what a mess it can be. Generally, water will continue because the button was pressed too hard and it is stuck. So while you can begin to point fingers in your house, you probably should stay focused on fixing the problem.

You can try pressing it again to stop it, but if this doesn’t work, you should turn your refrigerator off for at least five to ten minutes. It’s also wise to turn off the water while you are troubleshooting.

There are additional reasons why your water dispenser won’t stop, including:

  1. A faulty or worn water valve will begin with water dripping from the dispenser but can lead to excessive water leaking from the unit. You can press down on the dispenser continuously for two minutes to release stuck air, but if the issue persists, you should contact a professional.
  2. If you suspect an electrical issue, you should leave it to a professional. Mixing water and electronics can be dangerous, and it’s best to call someone with experience addressing this issue. So, for example, there could be a loose wire causing the problem.
  3. You can lubricate the internal dispenser button with mineral oil or something similar. You can find the button behind your dispenser handle, which occasionally involves removing a cover. After lubricating the mechanism, check whether the water is still dispensing.

You want to ensure you have plenty of towels on hand while you are troubleshooting to prevent a mess in your kitchen.

It Keeps Freezing?

If your water dispenser keeps freezing, ensure the refrigerator is at the appropriate temperature. In addition, the water reservoir may receive an excessive amount of Freon, leading to lower temperatures.

In addition, the water line might be frozen, which will affect your dispenser. For example, you can check the water line by removing your fridge’s bottom plate and detaching the water line. If the water line is frozen, you can use a blow dryer to thaw it.

However, if you don’t fix the main cause, your water dispenser will continue to freeze. For example, the fix might be replacing your water filter, but if the issue persists, it’s best to contact a professional.

Dispenser is Leaking?

If your water dispenser leaks, you want to address the issue immediately. Generally, a leaking dispenser indicates a problem with the water filter, particularly improper installation.

In addition, there may be damage to the water line, and you need to replace the vinyl tubing. A leaking dispenser can lead to continuous water coming from the unit, as mentioned above, so it’s vital you don’t leave the leaking to resolve itself.

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You might also be experiencing a leaking dispenser because the defrost drain is clogged. The defrost drain is responsible for moving collected water and moisture to the drain pan under your fridge. However, if there is a clog, you likely will experience unusual leaking.

How To Reset Water Filter/Dispenser

If you have replaced the water filter but still see the alert, you need to reset the water filter/dispenser.

Here are the steps for resetting your water filter/dispenser after replacing the part:

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  1. Press and hold the Reset Water Filter button for three seconds until the red light turns off
  2. In most models, the light will turn off, but in others, it turns green

If you do not hold the button for at least three seconds, you will continue seeing the red light. In addition, if you hold it for too long, the light will turn off but come back on.

(Video) GE Refrigerator Water Dispenser Slow or No Flow

Proper Maintenance is Key

Maintaining your GE refrigerator is key to keeping your water dispenser working correctly.

Here are some things you can do to ensure your refrigerator water dispenser operates properly:

  1. Ensure you wipe clean the spill shelf immediately after use because any leftover water can leave behind deposits. You can use a paper towel under grill trays to help collect excess water.
  2. Use mild soap and water to clean the ice chute. Also, ensure the chute is dry after cleaning to prevent ice build-up.
  3. You do not need to clean the water tube that supplies water from the dispenser.
  4. You can use warm soap to clean the soft touch dispenser pad. In addition, you can remove it and clean it in the sink.

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How to reset the water dispenser?

To rest the water dispenser on your GE refrigerator, you should press down the auto light buttons and dispenser lock at the same time. You will then see the filter status indicator begin to flash. After you reset the water dispenser, you should try to use it and ensure it is working correctly.

How to unlock the water dispenser?

To unlock your GE refrigerator water dispenser, press the lock pad three times within 10 seconds. The lock feature is ideal if you have small children, but it’s also good to know how to deactivate the feature.

Should I change my filter?

It would be best if you changed your GE refrigerator water dispenser every six months to ensure optimal performance. In addition, you’ll appreciate the efficiency of your water dispenser when you change the filter as recommended.


If your GE refrigerator water dispenser is not working, you should it is installed correctly, and the water line is appropriately secure. In addition, the water tube or tank might be frozen, but a simple solution is ensuring your water filter is changed every six months. While it can be frustrating when your water dispenser doesn’t work, regular maintenance ensures it operates smoothly daily.

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(Video) Refrigerator Won’t Dispense Water - Top 6 Reasons & Fixes - Kenmore, Whirlpool, Frigidaire, GE &more

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How do I reset the water dispenser on my GE refrigerator? ›

After you change the water filter, the RESET WATER FILTER button must be pressed and held down for 3 seconds until the red light goes off. On some models the light goes out and on others it will turn green; either is considered normal. If you do not hold the button down firmly, the red light will stay on.

How do I fix my refrigerator not dispensing water? ›

Check the Water Filter

A clogged water filter can also cause a refrigerator not to dispense water or ice. Ensure the water filter hasn't been installed incorrectly. Then see if it's time to replace it. Replace the filter every six months at a minimum, and use OEM water filters.

Why is my GE refrigerator water dispenser not working after replacing filter? ›

If you just replaced the water filter and don't have water from the dispenser, the reservoir tank or tubing has not filled yet. Press the dispenser for several minutes to purge air from the line and make sure all the tubing is filled with water.

Why is water not coming out of my water dispenser? ›

If no water is flowing from your bottled water cooler or dispenser, there are generally two main causes: either the reservoir has become frozen, or the air filter is water-saturated due to a leaky bottle or dirty.

How do you reset water dispenser? ›

Option 3 – Try “resetting” your cooler by removing several cups of water from both the hot and cold taps and switch off the machine. Unplug it from the wall and leave for 24 hours before switching it on again. Give the water temperature about 5 to 6 hours to adjust before dispensing to see if it worked.

Why is my GE refrigerator not getting water to the ice maker? ›

Clogged or Partially Clogged Filter: This can result in no water or slow running water from the dispenser as well as to the icemaker. Filters should be changed every 6 months. You can Shop Water Filters and purchase water filters from our GE Appliances Parts & Accessories website.

How do you unblock a water dispenser on a refrigerator? ›

  1. Turn off the valve that supplies water to your dispenser. ...
  2. Pour three cups of vinegar into the tube. ...
  3. Empty your ice cube tray and turn the ice cube maker on. ...
  4. Start your water dispenser and let the vinegar run out. ...
  5. Scrub the spout area and the disconnected end of the tubing with vinegar and a toothbrush.
May 9, 2022

How do you unfreeze a refrigerator water line? ›

Frozen water line

This is an easy fix. Grab a hairdryer and use it to “thaw” the inside of the door until it feels ice-free again. Go slow and stop every few minutes to see if the water is once again flowing from the dispenser.

How do I know if my refrigerator water filter is clogged? ›

Signs a Refrigerator Water Filter Needs to be Replaced
  1. water tastes like tap.
  2. ice tastes bad.
  3. water or ice smells bad.
  4. water pressure from the dispenser is low.
  5. water filter alert beeps or changes color.

Will GE fridge dispense water without filter? ›

Your GE refrigerator will not make ice or dispense water if there is no filter or if the filter needs to be replaced. You can install a filter bypass plug to keep the water flowing in your refrigerator or when your home is equipped with a reverse osmosis water-treatment system.

What do you do when water is not coming out? ›

We recommend following this exact order.
  1. Step 1: Check Another Sink. ...
  2. Step 2: Look For Signs of a Large Leak. ...
  3. Step 3: Check Your Water Source. ...
  4. Step 4: Check For Frozen Pipes. ...
  5. Step 5: Check With Your Neighbors. ...
  6. Step 6: Check Your Local Water Utility Company. ...
  7. Step 7: Call Your Plumbing Company. ...
  8. Issue With Your Water Utility.
Jan 20, 2022

How do I reset my GE Smart water? ›

Timer reset and application

After new batteries are installed or filter is changed, push and hold the timer blue reset button for approximately 5 seconds. Release the reset button after the light flashes 5 times.


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